Thank you San Pellegrino! Pop-can innovation
At our recent Book Publishing event in San Francisco, I went out during a break to grab a beverage and found this can of orange soda. What grabbed my attention first, was the extra foil seal on the...
View ArticleWhich Coffee Shop Do You Choose?
iPhone drive-by photos of two coffee shops in my town. They are 1 block apart. UPDATE: I drove by the Black Mug yesterday (9/17/09) and they are now out of business. What are the assumptions you make...
View ArticleTipping Etiquette
This is the bottom of a check at a restaurant. What do you think of this? Is it a good customer experience or presumptive?
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